This Privacy Policy explains how OTIC Geosystems ("OTIC," "we," "us," or "our") collects, uses, and protects information when you use the OTIC CORS mobile app, web portal, and related services (together, the "Service").

By creating an account or using the Service, you agree to the collection and use of information as described here.

1. Information We Collect

Information you provide directly

"Personal information" is any information (recorded in any form) about a person, whether true or not, from which that person can be identified

• Account details: full name, email address, one or more phone numbers, and your state of residence, the brand of your GNSS receiver and, where applicable, a device serial number used to verify eligibility for certain activation bonuses.

Information collected automatically

• Device information: device model and brand, operating system and version, and a device identifier used to detect duplicate account creation on the same device.
• Location: if you enable location permissions, we use your device's location to show nearby CORS stations and sort them by distance. Location is used only while you're actively using this feature and is not tracked continuously in the background.
• Usage and connection data: information about your RTK connection status, data consumption against your active plan, and static data download activity, so we can maintain your account balance accurately and provide usage alerts.
• Push notification tokens: if you enable notifications, we store a device token used to deliver service alerts to your device.

We do not collect sensitive categories of personal information (such as health, biometric, or financial account data) beyond what's described above.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Provision and maintain your RTK correction-data access and static data download access.
• Process payments and apply the correct plan or credits to your account.
• Send you service-related communications, such as your login details, password reset codes, activation confirmations, and usage alerts.
• Detect and prevent abuse, such as the creation of multiple accounts to circumvent activation bonuses intended for one account per person.
• Improve the reliability and performance of the Service.
• Respond to support requests.

We do not sell your personal information to third parties, and we do not use your information for advertising.

3. Management And Security Of Personal Information

We take reasonable precautions to safeguard your information from loss, misuse, unauthorised access, modification or disclosure. We employ several means to protect your information including:

• Secure databases: personal information is stored in access-controlled databases, protected against unauthorised access.
• Antivirus and malware protection: our systems are protected by up-to-date antivirus and malware detection software.
• Firewalls: we maintain multiple layers of firewall protection between our systems and the public internet to restrict unauthorised network access.
• Bot and abuse detection: automated systems monitor for and restrict suspicious or automated (bot) activity, including attempts to create multiple accounts or circumvent account-based limits.
• Restricted employee access: access to personal information is limited to employees and contractors who need it to perform their role, and is granted on a need-to-know basis.
• Staff confidentiality obligations: our employees and contractors are subject to confidentiality obligations and internal policies governing the appropriate handling of personal information, and are required to comply with them as a condition of their engagement with us.

We take reasonable steps to securely dispose of all information although we are unable to guarantee that the transmission of data over the internet is totally secure

4. How Your Information Is Shared

We share information only where necessary to operate the Service:

• Service providers: we may use third-party infrastructure (such as email delivery and push notification services) to operate core features of the app. These providers only receive the information needed to perform their function.
• Legal requirements: we may disclose information if required to do so by law, or in good faith belief that such action is necessary to comply with a legal obligation, protect our rights, or protect the safety of our users or the public.

We do not share your information with third parties for their own marketing purposes.

5. Data Retention

We retain your account information for as long as your account remains active, and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time (see Section 6).

6. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your login credentials, RTK device credentials, and any equipment serial numbers confidential, and for not sharing them with others.

7. Your Choices and Rights

• Access and correction: you can review and update most of your account information from within the app.
• Location permission: you can enable or disable location access at any time through your device settings. Disabling it only affects the "nearest station" feature.
• Notifications: you can disable push notifications at any time through your device settings.
• Account deletion: you may request that your account and associated personal information be deleted by contacting us using the details in Section 10. Some information may be retained where required by law or for legitimate business records (such as transaction history).

8. Access to Information We Maintain

You have the right to obtain access to any personal information we retain about you and to advise us of any perceived inaccuracy. If any of your personal information changes, or you believe something we hold is inaccurate, incomplete, or outdated, please update your details in the app or contact us using the details in Section 10.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the app or by email before the changes take effect. Your continued use of the Service after a change becomes effective constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at: